About Gateway Support & Care
Who We Are
Here at Gateway Support and Care Ltd we provide a diverse range of services that are thoughtfully designed to adapt to each person's unique needs and aspirations.
We balance consistency and connection by having both dedicated staff and team members who work across services. This approach not only strengthens rapport between staff and service users but also encourages social interaction and a sense of community through varied, enriching relationships.
What makes us unique?
It is the heart we put into our care that makes the difference. As a person centred care community, we bring warmth, trust, and genuine connection into every interaction. Our approach is about understanding each person’s story, celebrating their strengths, and supporting their journey with compassion and respect. We have built a culture where everyone feels valued and at home, and it is this deep sense of care and community that truly sets us apart.
We champion independence by encouraging hobbies and shared experiences that inspire growth and confidence. Whether it's painting, gardening, or exploring new interests, our team joins in to help each person discover what brings them joy. We also organise group outings to places like museums, local attractions, and nature walks, creating moments that build connection and belonging while promoting personal development.
Social connection is at the heart of life at Gateway. From relaxed afternoon barbecues to lively evening gatherings, we create spaces where people can come together, express themselves, and enjoy meaningful time with others. Every event is a celebration of individuality, inclusion, and joy.
Company Values
The principles behind our work are what keep that sense of warmth and connection alive. Our values shape the way we care, the way we make decisions, and how we treat one another. They guide every part of daily life at Gateway, ensuring our commitment to support and respect is something we live out, not just talk about.
Supportive: We provide compassionate, person-centred support that promotes dignity, respect, independence, and choice.
Holistic: We nurture physical, mental, spiritual and emotional health and wellbeing. Creating safe, inclusive environments where people flourish and feel protected.
Integrity: We act with honesty, transparency, and accountability in all decisions, ensuring trust and ethical leadership.
Nurturing: We cultivate spaces that are safe, respectful, and empowering – for both service users and staff. We honour the sanctity of each person's home, recognising that privacy is not a privilege, but a right.
Evolving: We champion continuous development, shared learning, and collaborative leadership to grow with our community.
Supportive: We provide compassionate, person-centred support that promotes dignity, respect, independence, and choice.
Holistic: We nurture physical, mental, spiritual and emotional health and wellbeing. Creating safe, inclusive environments where people flourish and feel protected.
Integrity: We act with honesty, transparency, and accountability in all decisions, ensuring trust and ethical leadership.
Nurturing: We cultivate spaces that are safe, respectful, and empowering – for both service users and staff. We honour the sanctity of each person's home, recognising that privacy is not a privilege, but a right.
Evolving: We champion continuous development, shared learning, and collaborative leadership to grow with our community.
History of Gateway
Foundations in Crisis
(1980 to 1990)
In the late 1980s, the UK began closing large psychiatric hospitals, discharging long stay patients into the community. While the policy aimed to promote independence, its implementation was deeply flawed. Vulnerable individuals were placed in unsafe, overcrowded housing with little support, often facing exploitation and neglect.
Working at St Cadoc’s Hospital during this time, Gateway’s founder witnessed the chaos firsthand and recognised the urgent need for dignified, supportive accommodation.
First Steps in Supported Housing
(1990 to 1992)
Gateway began in November 1990, when Phillip Owen, a Mental Health Nurse with a clear vision to provide safe, dignified, person centred housing, opened the first supported housing service under the name P.S. Owen. From the outset, the focus was on dignity and quality, offering private rooms with sinks and showers at a time when many people had experienced far poorer conditions.
During these early years, Diane Jenkins joined the service as a Domestic Assistant, supporting service users and helping the service run smoothly day to day. Jim Payton, also a Mental Health Nurse, worked alongside Phillip and Diane in developing the early service. Jim is fondly remembered for his contribution to shaping Gateway’s values and care ethos.
Transition to Structured Care
(1999 to 2002)
As P.S. Owen's reputation grew, the organisation evolved from basic housing provision into more structured care. Around 1999, a 19 bed service was acquired, and by 2002 it had been converted into supported accommodation, forming the foundation of the 9–5 service.
This period coincided with the introduction of the Supporting People Programme, later evolving into the Housing Support Grant (HSG), bringing clearer standards, accountability, and commissioning frameworks to supported housing in Wales.
Incorporation and Regulation
(2005 to 2015)
In 2005, Gateway Support and Care Ltd was formally established by Phillip Owen, Diane Jenkins, and Jim Payton, transitioning from P.S. Owen into a regulated, CIW registered care provider. This marked an important step in strengthening governance and enabling the delivery of commissioned services across Wales.
During this time, Diane progressed into senior leadership and regulatory roles as Registered Manager and Responsible Individual, and continues to serve as Registered Manager for Gateway’s 9–5 services today, providing continuity and stability.
In 2010, Tomos Owen joined Gateway as a Support Worker. He later qualified as a Mental Health Nurse in 2015 and took on the role of Responsible Individual, supporting Gateway through a period of organisational and regulatory growth.
Expanding Into 24 Hour and Complex Needs Services
(2019 to 2021)
In 2019, while working within Cardiff’s Crisis Team, Tomos Owen identified a growing need for 24 hour community based support. Bringing this idea to Gateway, he led the opening of the organisation’s first 24 hour service, marking a significant expansion in provision.
Adrianne Murphy, who had been part of Gateway since 2009 and progressed from Support Worker to Deputy Manager, went on to lead the development of Gateway’s first Complex Needs Service in 2020, working in partnership with the Health Board and clinical teams. In 2022, a second Complex Needs Service was commissioned with HSG support. Following this, Adrianne became Registered Manager for all 24 hour services.
Together, Tomos’ vision, Adrianne’s service development leadership, and Diane’s operational experience ensured that Gateway’s growth remained safe, responsive, and values led.
Leadership, Values and Ongoing Growth
(2022 to Present)
In 2022, the Responsible Individual role transitioned to Rhiannon Bailey, a Registered Mental Health Nurse whose clinical background and leadership further strengthened governance and supported Gateway’s continued growth.
In 2023, Gateway commissioned its fourth 24 hour service, and the organisation continues to expand in response to need. Service delivery and development are led collaboratively by Diane Jenkins, Tomos Owen, Adrianne Murphy, and Rhiannon Bailey, supported by the dedication, skill, and compassion of Gateway’s support staff, whose work remains central to everything we do.
Today, Gateway continues to grow, guided by its SHINE values, Supportive, Holistic, Integrity, Nurturing, and Evolving, and by the same commitment to dignity, care, and community that inspired its beginnings over 30 years ago.
We use cookies to enhance your experience on our site. By clicking "Accept", you consent to our use of cookies for analytics purposes. Learn more