Terms and conditions
Effective date: 9 January 2026
1. About Us
This website is operated by Gateway Support & Care Ltd ("Gateway", "we", "us", or "our"). We are a company registered in England and Wales with company registration number 05300121.
Gateway Support & Care Ltd operates in Wales only and is regulated by Care Inspectorate Wales (CIW).
We provide person centred care and support services for adults living with mental health needs and learning difficulties in Newport and the surrounding areas.
2. Acceptance of These Terms
By accessing or using this website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use the website.
We may update these Terms from time to time. Any changes take effect once published on the website. Continued use of the website constitutes acceptance of the updated Terms.
3. Purpose of the Website
This website is provided for general information purposes only. It is intended to:
- Describe our services
- Provide information about our organisation
- Enable users to submit enquiries, referrals, feedback, or job applications
The website does not provide medical, clinical, safeguarding, or legal advice and must not be relied upon as a substitute for professional services.
4. Safeguarding and Emergency Use
This website must not be used to raise safeguarding concerns, complaints, or emergencies.
If you have an immediate safeguarding concern or believe someone is at risk of harm, you should contact the appropriate emergency services or safeguarding authorities directly.
Safeguarding concerns raised through this website may not be monitored in real time and should not be relied upon for urgent action.
5. Use of the Website
You agree to use this website lawfully and responsibly. You must not:
- Submit false, misleading, or incomplete information
- Attempt to gain unauthorised access to the website or its systems
- Interfere with the website’s operation, security, or availability
- Use the website in any way that may cause harm, distress, or inconvenience to others
We reserve the right to restrict or suspend access to the website if misuse is identified.
6. Forms, Enquiries, and Submissions
This website includes online forms for referrals, feedback, enquiries, and job applications.
By submitting a form, you confirm that:
- The information provided is accurate and complete to the best of your knowledge
- You have authority to submit information where it relates to another individual
- Submission does not create a contractual relationship or guarantee acceptance of services or employment
Information submitted through website forms is processed and stored using a combination of third party form infrastructure and our own systems. Form submission data is stored within our systems using Google Firestore in a UK based data centre located in the Europe West2 region. Appropriate safeguards are in place when using third party service providers.
7. Data Protection and Privacy
Use of this website may involve the processing of personal data.
Any personal data submitted through the website is handled in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Full details of how personal data is collected, used, stored, and protected are set out in our Privacy Policy, which operates alongside these Terms and Conditions.
8. Analytics and Cookies
This website uses analytics tools implemented via Google Tag Manager to collect anonymised information about how visitors use the site. This includes information such as page views, interaction patterns, and general device data.
Analytics data is used solely to improve website performance, accessibility, and user experience. It is not used to identify individual users.
Cookies and similar technologies may be used where necessary for website functionality and analytics. Cookie preferences can be managed via the cookie consent banner displayed on first visit.
9. Third Party Services
We use trusted third party service providers to support website hosting, analytics, form handling, and security features such as spam prevention.
While we take reasonable steps to work with reputable providers, we are not responsible for the availability, content, or practices of third party services.
10. Intellectual Property
All content on this website, including text, images, branding, and layout, is owned by or licensed to Gateway Support & Care Ltd unless otherwise stated.
You may view and print content for personal, non commercial use only. You must not copy, reproduce, distribute, or reuse website content without prior written permission.
11. Accuracy and Availability
We make reasonable efforts to ensure that information on this website is accurate and up to date. However, we do not guarantee that content will always be complete, current, or free from errors.
We reserve the right to modify or withdraw website content at any time without notice.
12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any loss or damage arising from use of this website
- We do not guarantee uninterrupted or error free access
- We are not responsible for decisions made based on website content
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
13. Complaints
If you wish to raise a complaint about our services, this should be done in accordance with our complaints procedure.
Details of how to raise a complaint are available upon request or through the contact details provided on this website.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact
If you have any questions about these Terms and Conditions, you may contact us using the contact details provided on this website.